Customer Service Representative
Company: Careerbuilder-US
Location: Visalia
Posted on: March 20, 2023
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Job Description:
Role Overview: The primary focus of the Customer Service
Representative is to provide quality service to our customers. The
CSR will effectively communicate with a diverse customer base via
phone, email, and fax in order to respond to inquiries, place
orders, problem solve, obtain information, set-up repairs/returns,
and communicate product information; as well as perform related
duties as required. This position will help support our
manufacturing and distribution sites. This is a fully remote role.
Essential Responsibilities:
Support customers through providing solutions including
Accurate order processing and pricing functions in the ERP
system
Changes to accounts
Order inquiries such as tracking information and product ETAs
Product advice/knowledge
Coordinate product return/repair support including logging product
and service complaints in a timely and professional manner
Communication of product availability information
Provide outbound communication as necessary to resolve or follow-up
on issues.
Utilize all available tools, including ERP system and CRM database,
to accurately carry-out day-to-day tasks and responsibilities.
Accurately obtain custom shipment or expedited freight requests
from customers, notate and set-up orders as appropriate in ERP
system, and coordinate successful completion of the shipment with
the Operations team.
Accurately create and maintain customer records in ERP and CRM
systems, including order preferences, product specific feedback,
address information, billing information, and contact
preferences.
Responsible for achieving all goals and metrics as assigned.
Related Duties:
Participation in special projects as assigned.
Run reports as needed.
Assists/backs-up peers.
Minimum Qualifications: Training and Experience:
Experience with an order management system, including a CRM is
preferred.
Or an equivalent combination of training and experience.
Knowledge, Abilities and Skills:
Basic to intermediate knowledge of MS Office, including Excel,
Word, and Outlook.
Communicate effectively and professionally, both verbally and in
writing.
Ability to answer incoming phone calls for the majority of each
day.
Ability and desire to multi-task and quickly reset priorities as
dictated by workflow. Excellent organization skills.
Ability to continuously be accurate and precise throughout an
entire workday.
Excellent interpersonal skills. Maintenance of a positive and
enthusiastic attitude throughout each workday.
Ability to quickly and thoroughly respond to customer
inquiries.
Company Overview: Founded in 1900, Hdk Industries Inc is a leading
manufacturer and supplier of professional dental products. For over
a century, our dedication to innovation and openness to new ideas
have kept us at the forefront of the dentistry industry. Our broad
portfolio of brands includes market leading products used by
clinicians around the world. Pay Range: $40.00/hr. - $55.00/hr. The
pay range reflects the minimum and maximum target for the position
at the time of posting. Within the range, the compensation will be
determined based on education/training, skill set, experience, and
other organizational needs.
Keywords: Careerbuilder-US, Visalia , Customer Service Representative, Sales , Visalia, California
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