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Customer Service Rep

Company: Aston Carter
Location: Visalia
Posted on: March 16, 2023

Job Description:

Aerotek is seeking a fulltime Customer Service Representative for the Visalia area. Seeking and individual that can have the ability to feel comfortable in interacting with customers via phone with excellent communication skills. Able to work in a team oriented office setting environment. Full time temp to hire opportunity. (Long Term). $18.00/hourly Must be able to conduction the following duties, but not limited to: --- Identify upsell and add-on product opportunities by asking probing questions to identify product need.--- Timely and accurate processing of customer orders; insuring that all job orders contain all components necessary for the customer to execute and complete the installation.--- Provide first line of technical support insuring customers have accurate product and application knowledge including providing any needed specification data.--- Coordinate, expedite and track critical orders through delivery with regular communication to the customer.--- Communication of product promotions to customers through outbound calls.--- Record complete and accurate information on job leads through inbound calls.--- Sales region main point of contact for general customer service requests.--- Document important and crucial customer information into the Salesforce system for follow up and notification to sales team members. Other --- Support ISR and ISA in providing written job quotes as needed--- Support ISR and ISA in logging information in the Salesforce as needed --- Answer inbound calls in a timely and professional manner; meeting customers expectations.--- Regional point of contact for distributors and sales representatives--- Daily maintenance of filing and reports; purchase orders, open orders, backorders, suspense--- Support ISR with Salesforce input and other administrative activities related to closing of sales as needed--- Generate and processing of invoices--- Other projects and assignments as designated by Supervisor--- Keep department manager informed of successes, key information and roadblocks.Skills:Customer Service Representative, Administrative, General Office Additional Skills & Qualifications: Demonstrate exceptional interpersonal communication and relationship building techniques. Have the ability to work in a diverse and dynamic team environment. Exhibit skills for multitasking, flexibility and quickly adapting and responding to the changing needs and priorities of all customers; internal and external. Demonstrated ability to perform data analysis, problem solve and make recommendations for resolution. Solid aptitude for learning new tools, processes and techniques. Exceptional verbal and written communication skills. Strong organization skills. Demonstration of the competencies and skills listed above. Two or more years experience in a customer service, sales or call center environment with increasing responsibility. Intermediate or advanced experience with Microsoft programs (i.e. Word, Excel, and PowerPoint). Bachelor Degree a plus Irrigation or plumbing product design or installation knowledgeExperience Level:Intermediate LevelMust be willing to submit to hiring requirements. Please make sure to upload a current resume during application process. About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Visalia , Customer Service Rep, Sales , Visalia, California

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