Customer Service Rep
Company: Aston Carter
Location: Visalia
Posted on: March 16, 2023
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Job Description:
Aerotek is seeking a fulltime Customer Service Representative
for the Visalia area. Seeking and individual that can have the
ability to feel comfortable in interacting with customers via phone
with excellent communication skills. Able to work in a team
oriented office setting environment. Full time temp to hire
opportunity. (Long Term). $18.00/hourly Must be able to conduction
the following duties, but not limited to: --- Identify upsell and
add-on product opportunities by asking probing questions to
identify product need.--- Timely and accurate processing of
customer orders; insuring that all job orders contain all
components necessary for the customer to execute and complete the
installation.--- Provide first line of technical support insuring
customers have accurate product and application knowledge including
providing any needed specification data.--- Coordinate, expedite
and track critical orders through delivery with regular
communication to the customer.--- Communication of product
promotions to customers through outbound calls.--- Record complete
and accurate information on job leads through inbound calls.---
Sales region main point of contact for general customer service
requests.--- Document important and crucial customer information
into the Salesforce system for follow up and notification to sales
team members. Other --- Support ISR and ISA in providing written
job quotes as needed--- Support ISR and ISA in logging information
in the Salesforce as needed --- Answer inbound calls in a timely
and professional manner; meeting customers expectations.---
Regional point of contact for distributors and sales
representatives--- Daily maintenance of filing and reports;
purchase orders, open orders, backorders, suspense--- Support ISR
with Salesforce input and other administrative activities related
to closing of sales as needed--- Generate and processing of
invoices--- Other projects and assignments as designated by
Supervisor--- Keep department manager informed of successes, key
information and roadblocks.Skills:Customer Service Representative,
Administrative, General Office Additional Skills & Qualifications:
Demonstrate exceptional interpersonal communication and
relationship building techniques. Have the ability to work in a
diverse and dynamic team environment. Exhibit skills for
multitasking, flexibility and quickly adapting and responding to
the changing needs and priorities of all customers; internal and
external. Demonstrated ability to perform data analysis, problem
solve and make recommendations for resolution. Solid aptitude for
learning new tools, processes and techniques. Exceptional verbal
and written communication skills. Strong organization skills.
Demonstration of the competencies and skills listed above. Two or
more years experience in a customer service, sales or call center
environment with increasing responsibility. Intermediate or
advanced experience with Microsoft programs (i.e. Word, Excel, and
PowerPoint). Bachelor Degree a plus Irrigation or plumbing product
design or installation knowledgeExperience Level:Intermediate
LevelMust be willing to submit to hiring requirements. Please make
sure to upload a current resume during application process. About
Aston Carter: Please Note: Scammers are posing as Aston Carter.
We'll never contact you via Gmail, Telegram, or WhatsApp and we'll
never solicit money from you. At Aston Carter, we're dedicated to
expanding career opportunities for the skilled professionals who
power our business. Our success is driven by the talented,
motivated people who join our team across a range of positions -
from recruiting, sales and delivery to corporate roles. As part of
our team, employees have the opportunity for long-term career
success, where hard work is rewarded and the potential for growth
is limitless. Established in 1997, Aston Carter is a leading
staffing and consulting firm, providing high-caliber talent and
premium services to more than 7,000 companies across North America.
Spanning four continents and more than 200 offices, we extend our
clients' capabilities by seeking solvers and delivering solutions
to address today's workforce challenges. For organizations looking
for innovative solutions shaped by critical-thinking professionals,
visit . Aston Carter is a company within Allegis Group, a global
leader in talent solutions. The company is an equal opportunity
employer and will consider all applications without regards to
race, sex, age, color, religion, national origin, veteran status,
disability, sexual orientation, gender identity, genetic
information or any characteristic protected by law. If you would
like to request a reasonable accommodation, such as the
modification or adjustment of the job application process or
interviewing process due to a disability, please call or email for
other accommodation options. However, if you have questions about
this position, please contact the Recruiter located at the bottom
of the job posting. The Recruiter is the sole point of contact for
questions about this position.
Keywords: Aston Carter, Visalia , Customer Service Rep, Sales , Visalia, California
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