Sales Customer Care Specialist
Posted on: January 16, 2022
At JFrog, were reinventing DevOps to help the worlds greatest
companies innovate -- and we want you along for the ride. This is a
special place with a unique combination of brilliance, spirit and
just all-around great people. Here, if youre willing to do more,
your career can take off. And since software plays a central role
in everyones lives, youll be part of an important mission.
Thousands of customers, including the majority of the Fortune 100,
trust JFrog to manage, accelerate, and secure their software
delivery from code to production -- a concept we call liquid
software. Wouldn't it be amazing if you could join us in our
journey?JFrog is looking for a top talent Customer Care to help
manage our customer experience and to promote JFrog brand with
customers like Apple, Twitter, LinkedIn, Cisco, Yahoo, UBER, Tesla
and many more!We are looking for a Customer Care Specialist who
will be the custodian of the customer SLA and support experience.
In this role, you will help promote JFrog' brand as unbeatable
customer experience and work as an integral part of a cross
functional team that will include Sales, Customer Success, Customer
Support Solution Engineering and others.
As a Customer Care Specialist in JFrog you will...
- Prime responsibility to ensure Customer Experience SLAs are
- Responsibility to provide both reactive and proactive support
to JFrog' customers
- Primary Liaison between Sales, Customer Support, and Product
- Provide excellent customer support through multiple channels of
- Work within a queue support model
- Advocate for customers by identifying trends in issues and
suggesting improvements to processes, policies and productsTo be a
Customer Care Specialist in JFrog you will...
- Service oriented, Energized and motivated by care!
- Industrial Engineering degree or an equivalent BA degree
- Team player, self-motivated, and extremely detail-oriented with
strong organizational skills
- Excellent customer service skills and effective learning
- Great verbal and written communication skills
- Time management skills, ability to multitask, and propensity to
handle urgent interrupts with poise and professionalism
- by Jobble
Keywords: Jfrog, Visalia , Sales Customer Care Specialist, Sales , Stratford, California
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