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Service Technician

Company: Serpa Packaging
Location: Visalia
Posted on: May 10, 2022

Job Description:

As a Field Service Technician, you'll be tasked with -performing outstanding mechanical and electrical troubleshooting and repairs on Serpa packaging equipment machinery out in the field for customers. Electrical controls support and troubleshooting could include -logic and motion programming. You'll utilize your skills, passion, and determination to ensure that customer orders are supported with outstanding service.JOB RESPONSIBILITIES:

  • Travel to customer sites and interact with customers to discuss equipment issues. Up to 50 to 75% travel, occasionally more.
    • Read and interpret mechanical assembly drawings, layout drawings, electrical schematics, and Bills of Material.
    • Troubleshoot and perform mechanical and electrical repairs to ensure proper operation.
    • Troubleshoot and modify PLC, HMI, and servo code independently and under direction of Engineering as needed.
    • Escalate difficult technical problems by seeking timely advice or assistance.
    • Support established company standards relating to controls and service.
    • Make recommendations for improving the service, reliability, and performance of our equipment.
    • Participate in Factory Acceptance Testing as needed.
    • Provide guidance to customer staff on equipment resolution as needed.
    • Ensure overall customer satisfaction.
    • Provide hands on customer training for operator and maintenance personnel.
      • When not out on field service, offer flexibility and support to perform mechanical assembly and debugging responsibilities onsite at company facility as assigned by Assembly and/or Debug Manager.
      • Mechanical assembly and debugging responsibilities:
        • Read and follow mechanical assembly drawings and schematics, layout drawings and bills of material.
        • Align, fit, assemble, connect, and install system components, using jigs, fixtures, measuring instruments, hand tools, and power tools.
        • Adjust, repair, rework, or replace parts and assemblies to eliminate malfunctions and to ensure proper operation. -
        • Under direction, may perform some electrical repairs and troubleshooting.
        • Partner with Debugging team to assist in debugging functions.JOB REQUIREMENTS:
          • Experience and solid skills with mechanical and electrical servicing/repairing of industrial automation machinery
          • Experience working with Allen Bradley equipment and software highly desired
          • Experience with -PLC, HMI, and Motion Control work desired
          • Ability to travel frequently within the United States or internationally.
          • Great customer service and communication skills
          • Ability to exercise good judgment independently and under direction
          • Ability to complete work accurately and timely under minimal supervision
          • Ability to follow written and verbal instructionsBENEFITS:Salary is only a part of a well-developed compensation program. As a Pro Mach employee, you receive more than just a paycheck. Total compensation includes your pay (base salary), very comprehensive medical/dental programs as well as life insurance, a generous paid time off program, a retirement savings plan with a company match and a wellness program. There is no waiting period for benefits - -you are eligible on your first day of employment.ABOUT PRO MACH:ProMach is a family of best-in-class packaging solution brands serving manufacturers of all sizes and geographies in the food, beverage, pharmaceutical, personal care, and household and industrial goods industries. ProMach brands operate across the entire packaging spectrum: filling and capping, flexibles, pharma, product handling, labeling and coding, and end of line. ProMach also provides Performance Services including integrated solutions, design/build, engineering services, and productivity software to optimize packaging line design and deliver maximum uptime.ProMach designs, manufactures, integrates, and supports the most sophisticated and advanced packaging solutions in the global marketplace. Its diverse customer base, from Fortune 500 companies to smaller, privately-held businesses worldwide, depends on reliable, flexible, technologically advanced equipment and integrated solutions. ProMach is headquartered near Cincinnati, Ohio, with manufacturing facilities and offices throughout the United States, Canada, Mexico, Brazil, Europe, United Arab Emirates and China. For more information about ProMach, visit -.Pro Mach is an Equal Opportunity Employer. Pro Mach utilizes E-Verify to validate employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

Keywords: Serpa Packaging, Visalia , Service Technician, Professions , Visalia, California

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