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Data Analyst, Consultant - Member Experience Team

Company: Blue Shield Of California
Location: Stratford
Posted on: November 22, 2021

Job Description:

Job SummaryWe are looking for an experienced Data Analyst that will help us discover the information hidden in vast amounts of data and understand what activities Blue Shield of CaliforniaAcan engage in, that will drive improved member experiences.AWe want you to help generate insights so we can make smarter business decisions and deliver exceptional member experiences across every touch point and channel here at Blue Shield of California.AYour focus will be in data analysis and visualization development for our monthlyAsurveys and aligned Member experience activities, across operational teams and LOB's.AAYou will work closely with our team and operational leaders to help us understand our data better, discover insights that will lead to actions that improve our member experiences.AYou will be responsible for developing a strong relationship with program leaders on the MX team and become a trusted advisor. Collaboration with the Blue Shield Data & Analytics team will be ongoing as will your work with our vendor partners and delegates. Bring your insatiable curiosity, superior data analysis skills, creativity, can do attituded and energy and help us turn our data into meaningful and actionable insights.ResponsibilitiesDesign and develop reports and insights utilizing data from multiple sources for management review and presentation to various levels of management.Provide project support through the analysis and interpretation of data, systems and cross-functional business operations.Critically review and revise reports and reporting sources for updates and enhancements.Perform regression and or correlative analysis as needed for comparisons and predictive insights around key drivers and performance.Drive requirements discovery efforts with LOB and support service stakeholders and key business partners to identify and analyze business needs, process, data, and integration requirements.Collaborate with other technical and service platform support teams to identify, analyze and gain insights to our own data.Develop and deliver stakeholder and user training as needed.Manage testing to ensure accuracy, completeness and report/system design and implementation.Ad hoc analysis assignments as requested.Knowledge of member experience programs and surveys is a plus.Knowledge and ExperienceBachelor's degree preferably in Computer Science, Statistics, or Mathematics or equivalent experience.Minimum 8 years of experience in data analysis required.Eight years acting as team lead or leading individual effort is required.Exceptional analytical and problem-solving abilities.Ability to perform Quantitative analysis, Statistical data analysis for: data modeling, multivariate analysis, sampling method.A minimum of four (4) years' experience with data modeling and design within the Healthcare industry preferred.Experience working with Tableau reporting tools including experience with Tableau Server environments.General knowledge of Netezza and/or Oracle databases.Experience working with business reporting, product analytics, data mining, and developing key performance metrics.Ability to gain consensus and agreement with stakeholders during the definition of requirements of business rules.Highly skilled in interpersonal verbal and written communications.Strong understanding of Blue Shield products, services and organization.Strong interpersonal skills with ability to work in a team environment.Advanced knowledge of PC related software applications, including Access, Excel, and PowerPoint.Working experience with Informatica Analyst and IBM Information Governance Catalog.8 or more years hand on experience writing complex Jobble

Keywords: Blue Shield Of California, Visalia , Data Analyst, Consultant - Member Experience Team, Professions , Stratford, California

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