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IT Desktop Technician I

Location: Visalia
Posted on: April 9, 2021

Job Description:

IT Desktop Technician I

Salary: $39,982.00 - $48,727.00 Annually

One current vacancy with the Tulare County Sheriff's Department located throughout Tulare County. This recruitment will establish an employment list to fill current and future vacancies. The anticipated life of the list is six months.
Typical Duties
Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users; recommend and implement corrective solutions, including off-site repair for remote users as needed; install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels; assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard drives, RAM, memory chips, CD-ROMs; collaborate with LAN technicians/network administrators to ensure efficient operation of the desktop computing environment; receive and respond to support and service tickets regarding desktop problems and requests; accurately document instances of desktop equipment or component failure, repair, installation, and removal; provide support to customers via phone, acquiring information from the customer, perform troubleshooting and resolution of issues using remote support if needed.
Employment Standards
MINIMUM QUALIFICATIONSMinimum qualifications are used as a guide for establishing the education, training, experience, special skills and/or license which are required and equivalent to the following. Education/Experience: Requires completion of two years of college coursework in computer science or related field or completion of a certified IT program from a computer/business school OR two (2) years work experience, including hands-on hardware troubleshooting experience. Knowledge of: PC and desktop hardware; PC internal components; current protocols, operating systems and standards. Skill/Ability to: Read and understand technical manuals, procedural documentation and OEM guides; conduct research into PC issues and products as required; practice effective interpersonal skills and relationship-building skills; demonstrate strong written and oral communication skills; present ideas in user-friendly language; demonstrate analytical and problem-solving abilities, with keen attention to detail; provide support via phone, this would include being able to troubleshoot PC related issues and resolve these issues using remote control software if needed; be self motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment; work in a team-oriented, collaborative environment; possess strong customer-service orientation. Desirable Employment Standards A+ Certification, VMWare VDI, ITIL Foundation Examination, NETIQ Identity Manager.
Additional Information
Conditions of Employment:

  • Possession of, or ability to obtain, an appropriate, valid California driver's license.
  • Candidates selected will be required to pass a pre-employment drug and alcohol screening. Additionally, a background investigation may also be conducted, which may include a re-investigation every 10 years for some positions.
  • An Employment Eligibility Verification using E-Verify may be required on the first day of employment for some positions.
  • Some job classes may also require a physical exam.

    College Cost Reduction Access Act: This may be a qualifying position for student loan forgiveness through the College Cost Reduction and Access Act (CCRAA). Only student loan payments made after October 1, 2007 and in a qualified repayment plan are eligible.


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Keywords: TULARE COUNTY HR & DEVELOPMENT, Visalia , IT Desktop Technician I, Professions , Visalia, California

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