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Help Desk Technician

Company: CompuForce
Location: Stratford
Posted on: April 8, 2021

Job Description:

Help Desk Job PurposeOffer support and technical assistance to our customers who are using our proprietary staffing software. Troubleshoot and resolve customers issues in a timely manner. Demonstrate and coach customers on new functionalities that are released on a weekly basis.
Help Desk Job Duties

  • Responding to queries via email, or phone
  • Training other staff members on troubleshooting and diagnosing problems
  • Writing, editing, and revising training manuals for new and updated software
  • Providing technical assistance for questions and problems
  • Diagnosing system errors and other issues
  • Following up with customers to ensure full resolution of issues
  • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
  • Running reports to analyze common complaints and problems
  • Remotely accessing hardware or software for clients to make changes and fix problemsHelp Desk Skills and QualificationsStrong Computer Skills and the Ability to Troubleshoot and Diagnose Problems, Experience with Network Repairs and Analysis, Good Customer Service Skills, Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience, Writing and Editing Skills to aid in writing and updating manuals.

Keywords: CompuForce, Visalia , Help Desk Technician, Professions , Stratford, California

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