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Service Delivery Leader

Company: GE Healthcare
Location: Stratford
Posted on: May 8, 2022

Job Description:

Job Description Summary

As the Service Delivery Leader, you will lead and manage a service delivery program that assists our customers in achieving their quality and financial goals through supporting their medical equipment. You will lead a team of both Diagnostic and Biomed Technicians responsible for providing maintenance and repair services on medical equipment, as well as the planning and execution of all resources/logistics. Success in this role is recognized through base compensation, plus a generous incentive compensation component. GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description Responsibilities:

Provide overall strategic direction, leadership and technical services management, including the following responsibilities:

Manage the day-to-day operations of the diagnostic imaging and biomedical engineering staff to ensure appropriate service levels are provided to the facility, including scheduling, distribution of work, and resource allocation.

Generate quotes for room moves, accessories, and non-standard repairs to aid our customers in planning for facility and business changes.

Track, monitor and report on service delivery metrics; ensure concise and comprehensive documentation of all services performed, including parts and labor.

Develop and maintain strong relationships and frequent communications with customers and sales to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction.

Promote a safe working environment and ensure compliance with company policies, procedures, and hospital protocols

Qualifications

Bachelor's degree or equivalent experience

4+ years of service delivery experience, preferably related to Diagnostic Imaging and/or Biomedical/Clinical Engineering

Demonstrated experience leading and influencing teams

Demonstrated experience managing a P&L

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

As a federal government contractor, GE may in the future be required to have U.S. employees fully vaccinated against COVID-19. Some GE customers currently have vaccination mandates that may apply to GE employees.

Relocation Assistance Provided: Yes

Keywords: GE Healthcare, Visalia , Service Delivery Leader, Other , Stratford, California

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