Service Delivery Leader
Company: GE Healthcare
Location: Stratford
Posted on: May 8, 2022
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Job Description:
Job Description Summary
As the Service Delivery Leader, you will lead and manage a service
delivery program that assists our customers in achieving their
quality and financial goals through supporting their medical
equipment. You will lead a team of both Diagnostic and Biomed
Technicians responsible for providing maintenance and repair
services on medical equipment, as well as the planning and
execution of all resources/logistics. Success in this role is
recognized through base compensation, plus a generous incentive
compensation component. GE Healthcare is a leading global medical
technology and digital solutions innovator. Our mission is to
improve lives in the moments that matter. Unlock your ambition,
turn ideas into world-changing realities, and join an organization
where every voice makes a difference, and every difference builds a
healthier world.
Job Description Responsibilities:
Provide overall strategic direction, leadership and technical
services management, including the following responsibilities:
Manage the day-to-day operations of the diagnostic imaging and
biomedical engineering staff to ensure appropriate service levels
are provided to the facility, including scheduling, distribution of
work, and resource allocation.
Generate quotes for room moves, accessories, and non-standard
repairs to aid our customers in planning for facility and business
changes.
Track, monitor and report on service delivery metrics; ensure
concise and comprehensive documentation of all services performed,
including parts and labor.
Develop and maintain strong relationships and frequent
communications with customers and sales to proactively identify
customer needs, ensure resolution, proper follow-up, and ongoing
customer satisfaction.
Promote a safe working environment and ensure compliance with
company policies, procedures, and hospital protocols
Qualifications
Bachelor's degree or equivalent experience
4+ years of service delivery experience, preferably related to
Diagnostic Imaging and/or Biomedical/Clinical Engineering
Demonstrated experience leading and influencing teams
Demonstrated experience managing a P&L
We expect all employees to live and breathe our behaviors: to act
with humility and build trust; lead with transparency; deliver with
focus, and drive ownership - always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving
you the boost and flexibility you need to turn your ideas into
world-changing realities. Our salary and benefits are everything
you'd expect from an organization with global strength and scale,
and you'll be surrounded by career opportunities in a culture that
fosters care, collaboration and support.
GE offers a great work environment, professional development,
challenging careers, and competitive compensation. GE is an Equal
Opportunity Employer . Employment decisions are made without regard
to race, color, religion, national or ethnic origin, sex, sexual
orientation, gender identity or expression, age, disability,
protected veteran status or other characteristics protected by
law.
GE will only employ those who are legally authorized to work in the
United States for this opening. Any offer of employment is
conditioned upon the successful completion of a drug screen (as
applicable).
As a federal government contractor, GE may in the future be
required to have U.S. employees fully vaccinated against COVID-19.
Some GE customers currently have vaccination mandates that may
apply to GE employees.
Relocation Assistance Provided: Yes
Keywords: GE Healthcare, Visalia , Service Delivery Leader, Other , Stratford, California
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