Product Transfer Scientist, HQ Pleasanton
Company: 10x Genomics
Posted on: May 8, 2022
As a Product Transfer Scientist based at our Headquarters in
Pleasanton, CA (remote opportunities are negotiable) you will be at
the center of innovation that builds and maintains an optimal
Customer Experience. As a key member of the Support Team, you will
assist in the development and continuous improvement of commercial
processes to ensure that 10x Customers are supported beyond their
About The Role
Represent Technical Support as a Core Team member within 10x's
Product Development Teams. Be the advocate and Voice of the
Customer and Voice of Global Support to elevate the Customer
Be the Subject-Matter Expert (SME) leading Global Product Support
Teams composed of Regional SMEs in Technical Support.
Provide advanced Support to other members of the Technical Support
Group for resolution of complex cases.
Responsible for technical knowledge transfer to the Global Support
Teams that provide direct Application Support (product information,
troubleshooting, complaint handling) to our Customers,
Distributors, and Field Applications Team.
Manage escalated Support Cases within the Escalation Process to
reach solutions. Lead the collaborations with Escalation Partners
in R&D, Product Management, Manufacturing, Engineering, and
Quality as needed
Create Customer training materials in preparation for product
Train the Global Support Team on new products and on-market product
BA/BS with 5 years of experience, MS or PhD with 2-5 years
experience in Molecular Biology or Genetics
Hands-on experience with life science tools and genomics
technologies, including sample preparation, NGS library generation,
and Next-Gen Sequencing for Single Cell RNA-seq or Spatial
Outstanding written, verbal communication and interpersonal
High level of organization, multitasking, and attention to
Proficiency with MS Office and Google Workspace
Customer Support experience including work with omni-channel
Product Development experience, highly desirable
Project Management skills and experience
Experience with cell handling: cell culture, cell sorting,
bead-based enrichment, and single cell assays highly desirable
Experience with tissue handling: tissue isolation, snap-freezing,
fixation, FFPE, cryostat or microtome sectioning, immunostaining
(IF/IHC), in situ hybridization (ISH), and histology highly
Experience with imaging systems, imaging techniques, and image
Willing to travel up to 10%
Salesforce and Zendesk experience highly desirable
About 10x Genomics
At 10x Genomics, accelerating our understanding of biology is more
than a mission for us. It is a commitment. This is the century of
biology, and the breakthroughs we make now have the potential to
change the world.
We enable scientists to advance their research, allowing them to
address scientific questions they did not even know they could ask.
Our tools have enabled fundamental discoveries across biology
including cancer, immunology, and neuroscience.
Our teams are empowered and encouraged to follow their passions,
pursue new ideas, and perform at their best in an inclusive and
dynamic environment. We know that behind every scientific
breakthrough, there is a deep infrastructure of talented people
driving the life sciences industry and making it possible for
scientists and clinicians to make new strides. We are dedicated to
finding the very best person for every aspect of our work because
the innovations and discoveries that we enable together will lead
to better technologies, better treatments, and a better future.
Find out how you can make a 10x difference.
Individuals seeking employment at 10x Genomics are considered
without regards to race, color, religion, national origin, age,
sex, marital status, ancestry, physical or mental disability,
veteran status, gender identity, or sexual orientation, or any
other characteristic protected by applicable law.
10x does not accept unsolicited applicants submitted by third-party
recruiters or agencies. Any resume or application submitted to 10x
without a vendor agreement in place will be considered unsolicited
and property of 10x, and 10x will not pay a placement fee.
Keywords: 10x Genomics, Visalia , Product Transfer Scientist, HQ Pleasanton, Other , Stratford, California
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