Client Services Representative I (IRV)

Company: Capital Group
Location: Orange Cove
Posted on: January 9, 2022

Job Description:

**LOCATION:** Irvine, CA **OTHER LOCATION(S):** N/A **RELOCATION BENEFITS OFFERED:** No **TRAVEL REQUIRED:** None **COVID-19 HIRING: OUR RECRUITING AND ONBOARDING ACTIVITIES ARE VIRTUAL DURING THE PANDEMIC AND WE'VE TRANSITIONED TO A WORK-FROM-HOME ENVIRONMENT UNTIL FURTHER NOTICE. WE ARE OFFERING GENEROUS WORK-FROM-HOME BENEFITS TO IMPROVE OUR ASSOCIATE'S ABILITY TO WORK REMOTELY.** Client Services Representative **"I CAN SUCCEED AS A CLIENT SERVICES REPRESENTATIVE AT CAPITAL GROUP."** As one of our Client Services Representatives, you'll take high-volume inbound phone calls from shareholders, financial professionals and internal colleagues. You'll help callers feel comfortable and supported while they're making significant financial decisions. You'll relay complex, ever-changing information about mutual funds and financial service regulations. You'll build trust in these interactions by learning new concepts and researching information in real-time to provide solutions. You don't need any previous experience or knowledge in investment management to thrive in this job. We'll teach you everything you need to know, which makes this a perfect starting point to launch your career with Capital Group. This position will be starting on February 28, 2022. **"I AM THE PERSON CAPITAL GROUP IS LOOKING FOR."** - You have customer service experience in any industry and enjoy talking to people over the phone.
- You're a tech-savvy problem solver. You can research and resolve customer questions quickly, working across multiple systems throughout the day.
- You've taken on challenging customer interactions with patience, empathy and composure, knowing when to take ownership and when to escalate client concerns.
- You're open to working overtime hours, as needed. **"I CAN APPLY IN LESS THAN 4 MINUTES."** You've reviewed this job posting and you're ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn't what you're looking for, check out our other opportunities and join our talent community. **"I CAN LEARN MORE ABOUT CAPITAL GROUP."** At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That's why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people's lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 7,800 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Glassdoor, FairyGodBoss, DiversityJobs and Instagram. We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. **NEAREST MAJOR MARKET:** Irvine California **NEAREST SECONDARY MARKET:** Los Angeles **JOB SEGMENT:** Social Media, Marketing, Research

Keywords: Capital Group, Visalia , Client Services Representative I (IRV), Other , Orange Cove, California