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Sr. UX Researcher - Endpoint Protection Platform (Remote)

Company: CrowdStrike
Location: Visalia
Posted on: May 3, 2021

Job Description:

At CrowdStrike were on a mission - to stop breaches. Our groundbreaking technology, services delivery, and intelligence gathering together with our innovations in machine learning and behavioral-based detection, allow our customers to not only defend themselves, but do so in a future-proof manner. Weve earned numerous honors and top rankings for our technology, organization and people clearly confirming our industry leadership and our special culture driving it. We also offer flexible work arrangements to help our people manage their personal and professional lives in a way that works for them. So if youre ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to stop breaches and protect people globally, lets talk. About the Role Our team is looking to hire a User Experience Researcher wholl be responsible for defining & conducting tactical and strategic research designed to understand the needs, expectations, and behaviors of the people charged with keeping their company safe. Youll be joining the product group that supports CrowdStrikes flagship Falcon endpoint protection platform: EPP. Working closely with a cross-functional UX team composed of designers, researchers, writers, engineers & QA, youll help us deliver exceptional detection and prevention capabilities for our customers. What Youll Do Define and conduct qualitative and quantitative user experience research across multiple projects Deliver insights to help inform and execute on major initiatives by conducting generative and evaluative research Communicate insights and recommendations in a consumable, engaging way using artifacts such as reports, journey maps, personas, and other formats as appropriate Partner closely with designers, product managers, researchers, writers, engineers, and QA Advocate for user needs throughout the product development process Educate broader team on research best practices and evangelize research methods and results throughout the organization Contribute to processes, documentation, and standards to help evolve the research discipline What Youll Need Experience designing and conducting studies using a variety of research methods (such as remote studies, contextual inquiry, iterative prototype testing, and surveys) A deep understanding of strengths and weaknesses of different methods, including when and how to apply them during the product development process Comfort managing multiple projects, including logistics of scoping and recruiting A combination of integrity and flexibility to balance research speed and rigor Demonstrated ability to effectively collaborate with designers, product managers, engineers, analysts, and other partners Strong storytelling skills with a real passion for finding new, effective ways to advocate for our users Desire to solve complex problems Bonus Points Experience working with Agile Design, Lean UX and/or Service Design methodologies Understanding of visual communication principles such as typography, color and form Advanced understanding of quantitative methods, such as statistical analysis and A/B testing Experience working on a remote team Experience with cybersecurity, enterprise SaaS, or other complex technical systems a plus #LI-DG1 #LI-RemoteBenefitsof Working at CrowdStrike: Market leader in compensation and equity awards Competitive vacation policy Comprehensive health benefits + 401k plan Paid parental leave, including adoption Flexible work environment Wellness programs Stocked fridges, coffee, soda, and lots of treats We are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives and ways of solving problems so we strive to attract and retain talent from all backgrounds and create workplaces where everyone feels empowered to bring their full, authentic selves to work. CrowdStrike is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. CrowdStrike participates in the E-Verify program. Notice of E-Verify Participation Right to WorkSDL2017

Keywords: CrowdStrike, Visalia , Sr. UX Researcher - Endpoint Protection Platform (Remote), Other , Visalia, California

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