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Mortgage Loan Processor

Company: Caliber Home Loans, Inc.
Location: Stratford
Posted on: April 10, 2021

Job Description:

The Processor/Client Relations Manager is responsible for assisting the borrower and production sales team in the coordination of all functions related to the processing and closing of loans.

  • Serve as subject matter expert (SME) regarding Caliber's policies, procedures, and technology.
  • Manages external business partners' status and internal business partners' multi-state pipeline.
  • Serves as primary liaison between external/internal business partners and operations staff.
  • Conducts daily review and follow-up with borrowers and vendors regarding outstanding items; gathers necessary documentation.
  • Communicates to manager if unable to achieve a timeline or to resolve an error.
  • Escalates any fraud files to Risk Management Leadership Team.
  • Assists internal business partners with non-responsive clients and conflict resolution.
  • Communicates to key stakeholders, including internal business partners and clients, on status/needs.
  • Performs data entry to update all internal computer systems and loan files with notes regarding all actions that affect the loan process in accordance with company requirements.
  • Reviews title reports, payoffs, appraisals, income documents, hazard insurance, and all supporting conditions for required standard compliance.
  • Executes Review Approval Process.
  • Coordinates scheduling of loan closings with internal business partner and closing agent.
  • Attends regular pipelines meetings and system training updates.
  • This position is considered a non-loan originator position, meaning participants may not engage in activities of a loan originator, including: communicating directly with borrowers about credit qualification or loan terms, which includes pricing concessions or other transaction-specific terms or conditions.
    • High School Diploma or Equivalent Required; 4-year college degree preferred.
    • Minimum three (3) years processing experience in high volume mortgage setting.
    • Experience with DU, DO, and LP systems.
    • Knowledge of FHA and FNMA policies and guidelines.
    • Knowledge of mortgage loan processing, compliance, investor products, and underwriting guidelines.
    • Working knowledge of various fraud tools.

Keywords: Caliber Home Loans, Inc., Visalia , Mortgage Loan Processor, Other , Stratford, California

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