Customer Service Rep
Company: Lincare
Location: Visalia
Posted on: January 12, 2021
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Job Description:
As America's largest supplier of respiratory and durable medical
equipment, Lincare's mission is to set the standard for excellence,
transforming the way respiratory care is delivered in the home. We
are inspired by a vision to enable patients with chronic conditions
to remain engaged in life, with the peace of mind that we are
caring for them.If you are a fast-paced, urgent customer service
professional looking for a position that is both financially and
personally rewarding, then Lincare is the organization for you!*
work directly with medical professionals and physicians to
facilitate patient care* advocate for and work in lockstep with
chronic patients* partner with physicians and other health care
providers to facilitate the ongoing medical care of their patients*
make a difference in the growth of an organization and the quality
of care they offer their patients* work for an organization that
rewards success and fosters a culture of promotionJob
Responsibilities include:* Connecting with patients and health care
providers to provide outcome-based solutions for our physician
referral sources and existing patient population* Submitting new
orders and monitoring their completion, from initiation to setup,
working closely with the clinical, sales, and service departments*
Preparing and analyzing the billing and setup paperwork for patient
services * Working closely with existing patients to troubleshoot
issues, identify solutions, and dispatch corrective action via the
appropriate departments within the organization* Recommending
potential products or services to management by collecting patient
information and analyzing customer needs* Actively participating in
the training of new customer service and sales personnel#CSR* High
school diploma or GED required* Must be 18 or older* Ability to
learn and apply market and product information, as well as patient
billing and insurance requirements* Problem solving skills*
Documentation skills* Listening skills* Adept at resolving
conflict* Ability to analyze information* Multitasking
capabilities* Computer and technological literacy* Positive and
professional personal imagePhysical Demands:This employee must
occasionally lift and/or move up to 25 pounds.
Keywords: Lincare, Visalia , Customer Service Rep, Other , Visalia, California
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