VisaliaRecruiter Since 2001
the smart solution for Visalia jobs

Associate Team Leader

Company: H&R BLOCK
Location: Bakersfield
Posted on: August 24, 2019

Job Description:

Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

What you'll do...

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    What you'll bring to the team...
    • Prior experience working in customer service or similar role
    • Strong organizational skills and ability to plan and manage day-to-day office operations
    • Customer-centric mindset and strong communication skills
    • Computer proficient with the ability to use MS Office
    • Demonstrated ability to work independently with minimal supervision
    • Passionate, determined, resilient under stress and a will to win attitude
    • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
    • HS diploma/GED or higherIt would be even better if you also had...
      • Experience supervising or managing people
      • History of delivering outstanding customer experiences

Keywords: H&R BLOCK, Visalia , Associate Team Leader, Hospitality & Tourism , Bakersfield, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Shift Supervisor (Part Time)
Description: Job Description The primary purpose of this position is to provide direction and assistance in the completion of daily merchandise and operating tasks and to perform such other duties as assigned by the (more...)
Company: Rite Aid Corporation
Location: Bakersfield
Posted on: 09/19/2019

Inbound Customer Service
Description: Everything you need to know about becoming a remote agent can be found right here. If youve thought about working from home and being your own boss, the Agents On Demand program might be the right fit (more...)
Company: mommy jobs on line
Location: Madera
Posted on: 09/20/2019

Retail Merchandiser
Description: Do you want to work, but wish you had some flexibility in when you did your work Do you love working in retail, but dream that you werent the one behind the register Do you want to be able to work in (more...)
Company: Driveline Retail Merchandising
Location: Visalia
Posted on: 09/19/2019


Store Manager ll - CSU Fresno Campus Pointe Bookstore
Description: Join the Follett Team where employees are
Company: Follett Corp
Location: Fresno
Posted on: 09/20/2019

Retail Merchandiser
Description: Driveline is currently seeking motivated and career-minded candidates to join its national network of retail merchandisers. We owe our continued success to the hard working, intelligent and innovative (more...)
Company: Driveline Retail Merchandising
Location: Fresno
Posted on: 09/19/2019

Bartender B
Description: Bartender B FRESNO, CA Job Description Summary: The Bartender is responsible for greeting customers, taking drink/food orders, mixing ingredients such as liquor, soda, water, and sugar to prepare cocktails (more...)
Company: HMSHost
Location: Fresno
Posted on: 09/19/2019

Material Handler 13+
Description: Job Description br br Material Handler Specialist br br Primarily responsible for handling and storage of material. Responsible for compliance to Quality Systems Regulations br br Provide (more...)
Company: Kelly Services
Location: Fresno
Posted on: 09/19/2019

First Year Tax Professional
Description: br Do you have a passion for helping people and solving problems Are you constantly seeking knowledge and interested in a career where you'll work hard during tax season, and have the remainder of (more...)
Company: H&R BLOCK
Location: Bakersfield
Posted on: 09/19/2019

Multi-Unit Team Leader
Description: Are you a passionate people leader, capable of managing multiple offices Do you want to work for six months of the year, and have the remainder of the year free to pursue other interests H R Block is (more...)
Company: H&R BLOCK
Location: Porterville
Posted on: 09/20/2019

Associate Team Leader
Description: Are you driven by helping people H R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere. (more...)
Company: H&R BLOCK
Location: Fresno
Posted on: 09/20/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Visalia RSS job feeds