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Customer Service Representative

Company: Strive Medical
Location: Visalia
Posted on: September 22, 2018

Job Description:

Strive Medical is looking for an experienced and motivated customer service representative in the Visalia, CA area. We are looking for a professional who can quickly absorb and retain product knowledge and company processes. The successful candidate will receive one-on-one training both remotely and in person. If you are an ambitious, hardworking, honest, and experienced representative looking to work for a rewarding position within the healthcare industry we would like to receive your resume today!
Strive Medical offers health, vision, dental, and life insurance after 60 days of employment. After 90 days of employment the employee is eligible for paid time off and paid holidays. This is a full time position with access to a commission program.
The customer service representative will work closely with the Medical Supply Specialists to effectively promote medical supply products and services to referral sources and the general public. The customer service representative will work as a team with the Medical Supply Specialists to place supply orders, verify insurance benefits, answer questions and facilitate account communication and orders on a daily basis. The customer service representative will be trained thoroughly in all medical supplies and have a strong understanding of their benefits and usages. The customer service representative may also help to assist the outside Medical Supply Specialist in obtaining insurance contracts in their corresponding markets. This position is full-time plus any additional time necessary to complete any projects or meet deadlines.

Main Responsibilities / Duties


  • Intake and process supply orders
  • Verify patient insurance benefits
  • Review prescriptions and determine whether or not the patient qualifies for products according to insurance guidelines
  • Must communicate with patient and referral source regarding order
  • Product research and availability
  • Product purchasing
  • Maintain positive relationships with referral sources
  • Maintain patient base through proper follow-up and reorder program
  • Communicate any areas that need focus or attention to department supervison
  • Adheres to company policies regarding compliance and confidentiality
  • In addition to the above, the responsibilities of this position include such other duties, tasks and activities as are customarily and traditionally associated with this position, or that may be assigned to this position from time to time
  • Perform other duties as deemed appropriate by management

    Requirements/Skills

    • Able to function as a polite and cooperative team member with a positive attitude.
    • Good computer skills preferred.
    • A typing speed above 40 WPM (Words Per Minute) or higher preferred.
    • Good with numbers and able to easily calculate the profit of an order.
    • Good oral and written communication skills.
    • Must be detail oriented.
    • Able to handle multiple tasks with numerous interruptions.
    • People sensitive personality with a desire to help others
    • Able to prepare, submit reports.
    • Able to maintain confidentiality.
    • Upbeat and out-going personality
    • Proper time management and multi-tasking skills
    • Necessary listening skills
    • Bilingual Preferred

      Keywords: Strive Medical, Visalia , Customer Service Representative, Hospitality & Tourism , Visalia, California

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