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Customer Service Representative

Company: Tom's Body and Paint Inc.
Location: Visalia
Posted on: September 16, 2022

Job Description:

*ABOUT US: *_We are a body shop located in Visalia, with over 40 years of history. Our work primarily deals with insurance, fleet/utility vehicles as well as dealerships. We pride ourselves on customer service and top-tier auto repairs, with our motto being "getting you back to everything else" we strive to have people back on the road and in their cars as stress-free, safely, and quick as possible. If you enjoy making people happy, working in a fast-paced environment, and always learning new things, this is the place for you._*JOB DESCRIPTION: *The primary responsibility of this job is to * _take care of the customer._* This customer service representative (CSR) position means walking a customer through a typical estimate process, and repair process. This is done by greeting customers when they arrive for appointments, giving update phone calls and scheduling customers for repairs/estimates. Another task that falls into the responsibility of this title is keeping well-documented files of customer communication/updates and insurance events. A duty of the CSR also is to "check-in" each vehicle with photos and notes at drop-off, which =is done with a phone and checklist for ensuring each vehicle has all the necessary photos in its file. This job involves inputting customer information CCC1 (our management system), getting insurance information from the customer, processing payments and documenting them properly, working with the insurance companies, and sending Repair Authorizations for repairs and supplements throughout the repair. This position also works closely with our Estimators and staff to get customer reviews and surveys done for insurance companies.Also, a part of working at Tom's as a team player will include:* Answering phones.* Moving and parking vehicles.* Checking in vehicles* Checking out vehicles* Processing Payments* Customer Satisfaction Surveys* Scheduling tow-ins* Driving customers home or to the rental car location in shop vehicle.* Answering phones.* Billing out jobs to be delivered.* Anything else is needed while at work to make sure our customers are happy.CSR REQUIREMENTS:* Valid California Driver's License* Preferred _five _years experience in customer service *in the automotive industry.** Strong interpersonal skills: strong engagement with customers over the phone. Be able to call, email, text professionally and clearly. Be able to have conversations with customers who may be distressed due to the stressful nature of an accident without taking it personally if they are upset or emotional.* *Preferred - CCC1 Estimating Program experience** High school or higher-level education* Computer skills* Microsoft Excel / Google Sheets* Microsoft Word / Google Docs* Gmail* Adobe PDF* iPhone experience*PREFERRED: ** Bilingual*ATTITUDE & WORK STANDARDS: ** Punctual and exceptional attendance.* Personal cleanliness and workspace cleanliness. Must be able to keep an organized and presentable workspace.* Adaptable to change and new procedures.* Lifelong learner of the auto industry and technology, people, and personal growth.*COMPANY BENEFITS WE OFFER: ** After one year of employment (2016 hours worked), there is the eligibility to accrue one week of paid vacation.* There are paid holidays after one year of employment (2016 hours worked).Job Type: Full-timePay: $15.00 - $23.00 per hourBenefits:* 401(k)* Dental insurance* Paid time off* Paid training* Vision insuranceSchedule:* 8 hour shift* Monday to FridayEducation:* High school or equivalent (Required)Experience:* Automotive: 3 years (Required)* Customer Support & Client Services Managers: 3 years (Required)* Sales: 3 years (Required)* CCC1 Estimating System: 1 year (Required)Language:* Spanish (Preferred)License/Certification:* Driver's License (Required)Work Location: One location

Keywords: Tom's Body and Paint Inc., Visalia , Customer Service Representative, Hospitality & Tourism , Visalia, California

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