Operations Lead
Company: BevMo
Location: Visalia
Posted on: June 25, 2022
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Job Description:
Job Description
General Summary:
The Operations Lead (OL) reports to the Omni Store Manager (OSM)
and is responsible for driving a positive customer experience and
all workflow related to assigned area of responsibility (AOR)
including, but not limited to, sales, customer experience,
merchandising, product flow, pricing, and inventory management.
Leads and directs workload of Omni Associates in AOR and partners
with the OSM and Assistant Omni Store Manager on company
initiatives . The OL is responsible for ensuring order accuracy and
fast, efficient delivery to our customers through all e-commerce
platforms.
Key Roles and Responsibilities:
Model company values in all actions, communication and
decision-making
Provide direction, support, and ongoing feedback to Omni
Associates
Assist in conducting observation and coaching of Omni
Associates
Consistently create a positive customer experience through the
utilization of the sales and customer service programs
Assist with all Omni operations and assume responsibility for
assigned category or Area of Responsibility (AOR).
Execute: E-commerce standard operating procedures (SOP)
V isual and merchandising standards for retail operations
Pricing, signage, and displays accurately
Merchandising direction, customer campaigns, and sales
promotions
Contribute to the monitoring and management of controllable
expenses
Regularly communicate with the Omni Store Manager to discuss
strengths, opportunities, and trends in business
Ensure departmental responsibilities are prioritized and executed
as outlined in the Area of Responsibility (AOR) guidelines
Support the Leader on Duty (LOD) Program to ensure Omni Associates
are providing exceptional customer service
Ensure the team operates in accordance with company policies and
procedures
Ensure the team follows federal, state, and local regulations,
including ABC, Food Handling and Weights and Measures
regulations
Perform other duties as directed by management
Requirements
Skills Required:
Communication: Provide the information required by others in a
concise, direct, and unambiguous way. Strive to ensure that the
receiver clearly understands the specifics of the message and are
able to listen to, receive, and understand messages conveyed by
others
Driving Results: Motivate individuals to achieve and exceed goals
by establishing accountabilities, clarifying performance
expectations, agreeing to high standards and measures, monitoring
and reviewing performance, and providing timely and relevant
feedback.
Planning and Priority Setting: Demonstrate an ability to set
objectives and goals and organize work appropriately to meet and
exceed goals
Collaboration and Teamwork: Work interdependently and
collaboratively with others to achieve mutual goals. Subordinate
individual aims in the interest of working with others in a way
that promotes and encourages each person's contributions toward
achieving optimal outcomes
Service Focus: Place emphasis on creating customer loyalty by
continually enhancing the customer experience. Show the capacity to
identify and understand the needs of the customer, manage
expectations and give priority to meeting and exceeding those
needs
Willingness to work a variety of scheduled shifts
Lifting and merchandising products (duties include stocking
shelves, receiving shipments, carrying orders to customer or driver
vehicles)
Education & Experience:
1-2 years of experience at the management or supervisory level in a
retail environment, warehouse management, logistics or restaurant
industry
Keywords: BevMo, Visalia , Operations Lead, Hospitality & Tourism , Visalia, California
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