VisaliaRecruiter Since 2001
the smart solution for Visalia jobs

Virtual Customer Service Manager-French Bilingual

Company: Mommy Jobs Online
Location: Visalia
Posted on: July 7, 2019

Job Description:

Exciting opportunity for a seasoned manager to come in and help build our virtual French Bilingual team! Mommy Jobs Online (mommyjobsonline.com) is looking for the right candidate that has experience developing leaders and motivating teams, a strong sense of urgency, and the ability to improve operational efficiency through process improvement. Other critical success factors for this role include great problem-solving skills and the ability to think outside the box to resolve customer issues. The ideal candidate has experience leading virtual teams and demonstrates the ability to roll up his/her sleeves to help customers and deliver results. Job Duties: Manages a team of 12- 18 virtual consultants at varying skill levels Supervises Sales and Service Consultants answering calls and/or emails from customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, and any other issues that may arise from the order fulfillment process Helps consultants meet customer satisfaction, resolution targets, exceed customer expectations, build customer loyalty and take advantage of sales opportunities Coaches and develops agents in soft skills and service techniques in order to deliver key results and build a high performing team Makes recommendations and / or takes corrective action to manage performance, including disciplinary action and termination as necessary. Works closely with Human Resources and Senior Leadership to address and resolve employee issues Effectively interviews and recommends candidates for hire Analyzes trends based on historical data to close performance gaps Reviews time off requests as appropriate to match staffing level requirements Conducts quality assurance (call monitoring) reviews Responds in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution Provides back-up support by taking calls during staffing shortages, high volume activity or as needed Performs other job-related duties as assigned by the Company and/or director or manager Qualifications: 3+ years leadership experience 1+ years leading a virtual team College degree preferred or equivalent job related experience Excellent problem solver with a proven track record of driving results A competitive spirit and drive to succeed Outstanding oral and written communication skills Proven ability to close performance gaps Proven ability to multi-task Proven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environment Flexible schedule Essential Job Functions: Ability to alternate sitting and standing throughout an 8-hour period, and sometimes longer Ability to use a computer keyboard and computer screen Ability to maintain the required internet speed. Ability to use a telephone headset and telephone system Ability to handle stressful customer interactions via telephone and email Ability to perform all above-mentioned duties with or without accommodation Pay: $18.00 per hour To Become An Agent Please apply and register at mommyjobsonline.com. Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process. Reference agent id code MJOLSherillW when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Visalia , Virtual Customer Service Manager-French Bilingual, Executive , Visalia, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Director of Nursing - Acute Care Services
Description: Overview br br Mercy Medical Center MMC , a Dignity Health member, is a 186 bed acute care, religious sponsored, not-for-profit hospital located in the city of Merced, California. MMC opened on (more...)
Company: Mercy Medical Center Merced
Location: Merced
Posted on: 07/21/2019

Area Manager - Home Inspections - Bakersfield CA
Description: BPG Inspections is now hiring an Area Manager to be a part of our team. The Area Manager is responsible for: Setting an example as the Senior Inspector for his / her team Recruiting, training and mentoring (more...)
Company: BPG Inspections
Location: Bakersfield
Posted on: 07/21/2019

Senior Engineering Director (Top Secret Clearance OR SCI Require with Security Clearance
Description: At Northrop Grumman we develop cutting-edge technology that preserves freedom and advances human discovery. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological (more...)
Company: Northrop Grumman
Location: Bakersfield
Posted on: 07/22/2019


Procurement Operations Manager
Description: Employee Type: Full-Time Location: Visalia, CA Job Type: Purchasing - Procurement Experience: At least 3 year s Date Posted: 7/3/2019 Job Description SUMMARY: Responsible for the purchasing of Direct (more...)
Company: Arconic
Location: Visalia
Posted on: 07/22/2019

Branch Manager
Description: Company SummaryJoin our team As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American Title Insurance Company NYSE: FAF is (more...)
Company: First American
Location: Merced
Posted on: 07/21/2019

Refrigeration Tech - to 42k to start with vehicle
Description: Local HVAC business is seeking a Refrigeration Tech to join their growing team. Both apprentice with 2-3 yrs of experience to
Company:
Location: Bakersfield
Posted on: 07/22/2019

Fresno Apartment Community Director
Description: Work Location Metro Area: br br CentVly Fresno/Madera br br Full-Time/Part-Time: br br Full-time br br Regular/Temporary: br br Regular br br Proposed Pay Rate: br br 16.50 (more...)
Company: FPI Management
Location: Fresno
Posted on: 07/21/2019

Commodity Buyer -
Description: AppleOne Direct Hire Position for a Buyer Scheduler Associate Great job opportunity for a dynamic individual with 5 plus years experience as a buyer/purchaser associate of raw material or commodities (more...)
Company:
Location: Fresno
Posted on: 07/22/2019

General Manager-Marketplace at El Paseo - Store 778
Description: General Manager-Marketplace at El Paseo - Store 778 The General Manager GM is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that (more...)
Company: Ulta Beauty
Location: Fresno
Posted on: 07/22/2019

Commodity Buyer -
Description: AppleOne Direct Hire Position for a Buyer Scheduler Associate Great job opportunity for a dynamic individual with 5 plus years experience as a buyer/purchaser associate of raw material or commodities (more...)
Company:
Location: Fresno
Posted on: 07/22/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Visalia RSS job feeds