Community Manager (Full-Time or Contract)
Posted on: November 22, 2021
We are looking for a highly motivated and organized professional
to help us nurture our growing community of experts , who are
essential to the success of our users and business. It is up to you
to help plan and execute different processes to inform, engage and
motivate these individuals.
The ideal candidate is a natural "people person" type of individual
-- s/he possess these qualities:
An advocate that represents and empowers others.
A transparent over-communicator that keeps everyone up-to-date.
A networker who seeks multiple ways to engage different types of
An advisor type who has "open door policies" to listen and
The key success factors of this role will be based upon the
engagements of our experts on Hopps platform and their satisfaction
(e.g., NPS scores).
Be a key contact for experts to reach out for anything, including
day-to-day support: e.g., onboarding / training, user sessions
technical issues, handling payments, etc.
Create and manage expert-specific communication channels including
Slack, mailing lists and social media accounts. May help co-develop
a new community destination.
Help create onboarding and training materials for experts.
Help establish and maintain different quality standards and
Develop metrics to keep track of expert engagements and the health
of the network.
Help develop and improve the expert journey on our system, as well
as help with new ways to incentivize experts to help beyond
sessions (e.g., recruit new experts, etc.).
Requirements: Experience building and managing communities (e.g.,
online communities for users / developers; organizers of
conferences / meetups).
Either direct hands-on experience with multiple SaaS platforms
(e.g., Google / Facebook ads, Google Analytics or Tag Manager,
Salesforce / HubSpot, MailChimp, Webflow / Wordpress / Shopify,
Mixpanel / Segment / Optimizely) or have worked at such
Have hands-on support and marketing experience: email marketing,
support / ticket operations, live chat, etc.
Validated self-starter with strong-problem solving skills, deeply
organized with unfailing attention to detail
Effective and efficient communicator who can proactively anticipate
needs and stay ahead of them
Demonstrated success in an entrepreneurial environment, ideally
within a startup or high-growth marketplace
Identify roadblocks and solve them with invention, innovation, and
Well-developed written, presentation and verbal communication
Ability to work independently with adaptability, integrity,
tenacity and a love of learning, and distributing your knowledge
and ideas to leadership, peers and direct reports
Bachelor's degree or higher.
The role can be remote in any US location. Our HQ is in Los Angeles
and operating hours are based on Pacific Time.
Salary Range: $80k-110k
Benefits: Health Benefits
Financial Benefits and Perks
Keywords: Hopps, Visalia , Community Manager (Full-Time or Contract), Executive , Stratford, California
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