Member Services Director
Company: ERB
Location: Stratford
Posted on: February 20, 2021
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Job Description:
Position and Candidate SpecificationMember Services DirectorAre
you passionate about helping kids succeed?ERB has a 90-year history
of helping schools guide classroom instruction through actionable
assessments and targeted learning programs. We are looking for a
proven Member Development Director to join our team to concentrate
on the Western region of the US and Asia. Be part of the ERB story
as we expand the academic impact we make for our member schools.
ERB is a not-for-profit organization with nearly 2,000 member
schools around the world. We provide assessments, academic programs
and instructional services for K - Grade 12.Position SummaryYour
primary role will be to equip member schools with the best
combination of assessments and programs to prepare students for
success. You will do this through methodical outreach to existing
members to establish a stronger partnership and greater adoption of
the solutions ERB provides. The core mission of the Membership
Development Manager is to grow revenue to existing members in a way
that makes a positive academic impact.In this role, you will be the
primary interface between ERB and the member schools/prospects
assigned in the K-12 private school market. Your role will be to
engage and inspire schools so they:- See value and renew, or start
a new ERB membership- Purchase additional assessments, programs and
professional development- Refer peers to ERBLocation: Remote,
Western region of the US.?Overall Scope? Provide guidance and
recommendations to assigned accounts/prospects to maximize use and
value of ERB offerings? Retain/renew membership for assigned
accounts? Meet or exceed sales quotas for assigned
accounts/prospects? Adhere to prescribed sales process and
methodology? Meet and/or exceed monthly, quarterly, and annual
goals and related key performance indicators (KPIs)? Develop and
maintain prioritized working relationships with all assigned
accounts/prospects?Major Responsibilities:? Connect with and
present to school leadership as well as teachers to promote ERB's
system of assessments and programs? Present assessment and program
use and impact in a clear, enthusiastic and compelling manner?
Uncover new opportunities through account reviews and logical next
steps based on school-type, current ERB services in use and
competitive programs deployed at the member schools? Leverage
technology to maximize sales with daily use of CRM
(Salesforce.com), online meeting tools and other systems as
introduced? Develop, document and manage sales plans for each
assigned member account to achieve required sales objectives. This
includes capturing all activity, plans and communications in the
CRM.? Build pipeline using ERB's membership development
methodology? Generate referrals for both new members and expansion
to additional areas of member accounts (i.e. admissions referral to
curriculum)? Real-time management of opportunity pipeline to create
a realistic and accurate territory revenue forecast in CRM
(SalesForce.com)? Serve as the primary point of contact for member
inquiries, requests and support while--routing to appropriate
internal resources? Coordinate, schedule and/or conduct online
presentations, demonstrations and trainings? Daily activity
comprised of a high volume of outbound and scheduled calls to
assigned ERB accounts and prospects? Prepare written presentations,
proposals and price quotes? Effectively and efficiently leverage
resources (i.e. member services) at appropriate stages in the sales
cycle to advance the sale? Educate assigned member accounts on the
products and services available from ERB, new assessments, etc. in
a timely manner? Collaborate with marketing to develop targeted
product/service campaigns based on territory trendsReports To:
Chief Marketing OfficerIdeal Experience ? 5+ years of experience
delivering technology or curriculum solutions to educators and/or
administrators at private and independent schools? Experience as a
teacher or administrator is a plus ? Exceptional communications
skills - phone, online presentation/demonstration skills, written
and in-person? Demonstrated ability and willingness to work
independently? Self-starter, great work ethic, adaptable, organized
and passionate? Strong organizational skills; ability to
shift-gears and multi-task? Skilled in identifying opportunities,
moving prospects through a documented process and effectively
communicating ERB solutions verbally and in writing? Bachelor's
degree required? Strong analytical reasoning and problem-solving
skills? Ethical conduct in all thingsSpecial DemandsModerate travel
required for the purpose of meeting with schools, attending member
summits, conferences or sales meetings/training.
Keywords: ERB, Visalia , Member Services Director, Executive , Stratford, California
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