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Senior Technical Support Engineer

Company: Heatcraft Worldwide Refrigeration
Location: Stratford
Posted on: November 22, 2021

Job Description:

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.
Heatcraft Worldwide Refrigeration is a long-standing leader in the world of commercial refrigeration, providing climate-control solutions to customers in more than 70 countries. Their state-of-the-art manufacturing facilities in the cities of Stone Mountain, Columbus and Tifton, Georgia, produce evaporators, condensers, compressor racks, merchandise display cases and other top-quality refrigeration products for their six market-leading brands: Bohn, Larkin, Climate Control, Chandler, and InterLink. Heatcraft products are primarily used to preserve food and other perishables in supermarkets, convenience stores, restaurants, warehouses and distribution centers, in addition to other applications such as data centers, pharmaceutical and industrial process cooling.
We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, and Europe.
WHAT YOU'LL BE DOINGAs the Sr. Technical Support Engineer, you will provide post-sales HVAC/R support, which includes the commissioning, installation, testing, maintenance and training services to Heatcraft customers, end-users and field sales both remotely and at jobsites. Proficient in the principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
This role will be covering the hours of 8:00 am - 5:00 pm Pacific Time
Duties include, but are not limited to:

  • Provide customer technical support in the setup, configuring, troubleshooting and operating of Heatcraft products via phone and email communications.
  • Provide customer-specific troubleshooting assistance for Heatcraft equipment and related controls.
  • Provide training, as required, to the sales group and customers on the features, proper use and application of Heatcraft products.
  • Coordinate with various Heatcraft functional areas, as needed, in the resolution of technical field issues and the identification of their internal corrective actions.
  • Ability to manage multiple tasks concurrently.
    WHAT DRIVES SUCCESSHaving the right qualifications is only a part of what it takes to be a successful employee. At Lennox International, we believe in following a set of behaviors and competencies to achieve your full potential. In this position, it is vital that you embody these core competencies:
    Drives Results - You show pride in "getting the job done" with a bias for action, going above and beyond to ensure your responsibilities have been met. During high pressure moments, you work diligently to meet deadlines and show value in your work.
    WHAT WE ARE LOOKING FORIn order to be successful in this role, you will need to have the following:
    • BS from Accredited College, University or Technical School
    • Minimum of 5 years of professional experience working with HVAC/R System Applications and Troubleshooting
    • Professional experience with the Refrigeration or HVAC control systems
    • Proficiency in reading and understanding both electrical schematics and piping diagrams
    • Proficient in use Microsoft Word and Excel
    • Excellent written and oral communication skills
    • Proven track record in HVAC/R technical support and problem solving is required
      WHAT WE OFFERAt Heatcraft, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization. Our Sr. Technical Support Engineer position is ideal for anyone looking for a career with long term growth possibilities. Lennox/Heatcraft offers employees a variety of flexible work options, as outlined in Lennox's FlexWork guidelines, including the potential opportunity for remote work for select positions. This role is currently designated as having the option for up to 2 business days/week of remote work.
      • Competitive base salary
      • Excellent medical plans designed to support healthy lifestyles
      • Mental and financial health programs
      • Outstanding 401K with company matching and 1-year bonus
      • Employee Stock Purchase Program
      • Community involvement opportunities
      • Robust Employee Assistance Program
      • And much, much more!
        WE VALUE DIVERSITYHere at Heatcraft, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox/Heatcraft is an equal opportunity employer.

Keywords: Heatcraft Worldwide Refrigeration, Visalia , Senior Technical Support Engineer, Engineering , Stratford, California

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