Airport Customer Service Supervisor - FAT
Company: Unifi Aviation, LLC
Location: Fresno
Posted on: September 1, 2025
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Job Description:
General information Job Title Airport Customer Service
Supervisor - FAT Date Monday, June 23, 2025 Entity Unifi Aviation,
LLC State California City Fresno Base Pay Rate: $ 20.50 Full/Part
Time Full Time Exempt or Non-Exempt Position Non-Exempt Shift A.M.
shift, P.M. shift Requirements and Description Unifi has decades of
experience in the aviation services industry. We continue to
innovate, adapt, and grow by leaning on our experience and
expertise in airline ground services. Our vision is to be the most
respected company by providing exceptional experience getting
aircraft and passengers to their destination safely. We are seeking
individuals to join our growing team who are passionate, have
integrity, and have empathy for how their words and decisions
affect our employees, customers, and partners. Join our team and
see where the flight benefits take you. Job Summary: Responsible
for leading a team of agents and providing customer service to
passengers for all aspects of arrivals, ticketing, check-in
including boarding, baggage services, reservations, and any other
queries or complaints. Benefits: Flight Privileges : Offered after
30 days for employees and eligible family members! Weekly pay for
hourly employees (CA Employees are paid bi-weekly) Full time starts
at 30 hours per week! Paid time off (for full-time employees).
Comprehensive Medical, Dental and Vision Insurance (for full-time
employees). 401k for all employees. Exclusive discounts and
additional wellness programs. Job Duties: Leading a team of agents
in customer service duties. Assist passengers with a friendly
welcome, through arrival and check-in process, including support
for passengers with special needs such as unaccompanied minors, VIP
passengers and passengers needing wheelchair assistance. Handle all
aspects of ticketing and check-in by operating a computerized
system. This includes boarding, baggage service, reservations and
resolving related complaints and problems. Direct passengers
through Customs, Immigration, and Quarantine. Assist ramp agents to
ensure that wheelchairs, strollers, and gate-checked bags are made
available for loading upon departure and delivery to passengers
upon arrival. Push wheelchairs with passengers through all areas of
the airport. Monitors and enforces safe working conditions in
accordance with regulatory requirements, Unifi policies and safety
procedures, and all applicable laws. Promotes and adheres to
policies concerning Safety, Anti-Harassment and Equal Employment
Opportunity. Perform other related duties as assigned within the
appropriate skill, experience and, capabilities expected for this
position. Qualifications: High School diploma, GED or equivalent
education. Must be at least 18 years of age. Must be able to obtain
credentials required as per airport or state or customs
requirements. Preferred Qualifications: One year of relevant work
experience in the aviation or ground handling services industry.
Physical requirements: Must be able to constantly lift up to 70lbs
and more, push, pull, walk, stand, reach above shoulder, stoop,
squat, kneel, bend, reach out, and grasp; and frequently climb, and
crawl. Working conditions: Must be able to work in rotating shifts
and hours, nights, weekends and holidays, overtime. Must be able
and open to work in outside weather conditions which may include
severe seasonal elements. " Unifi is committed to equal opportunity
employment regardless of race, color, ancestry, religion, sex,
national, origin, sexual orientation, age, citizenship, marital
status, disability or veteran status."
Keywords: Unifi Aviation, LLC, Visalia , Airport Customer Service Supervisor - FAT, Customer Service & Call Center , Fresno, California
