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Creative Resource Manager

Company: ClientMind Recruiting Inc. Founded in 2012
Location: Stratford
Posted on: May 8, 2022

Job Description:

Advanced Systems Group, LLC offers a wide range of technical and creative services for media and entertainment and corporate clients across the country and around the world. Whether our clients are in search of onsite or remote support, our Managed Services team provides scalable media production workforce solutions that can quickly adapt to their changing needs.
The Resource Manager will be responsible for overseeing resource management and day-to-day operations of one of our large-scale managed services teams that are embedded within our client's environment. The team consists of -130 full-time ASG resources working across multiple specialties including; video production, design, post-production, web development, learning platform development, events, and social media. The Resource Manager will be responsible for 1-2 direct reports, as well as a growing resource operations group responsible for recruitment and talent management.
Responsibilities:
Build strong rapport with direct reports and resources supporting the Creative Studio
Partner with key client stakeholders to understand program strategy, operational goals, and priorities
Host weekly check-ins with key stakeholders to ensure team performance is on track and workloads are optimized
Identify skills to career aspiration matches of individual contributors to the appropriate opportunities
Support your partners with quarterly and fiscal year planning by forecasting future hiring and flex resource needs based on provided roadmaps
Manage escalations, troubleshoot issues, and provide win-win solutions and recommendations
Mediate resource sharing issues with functional leads and leadership
Collaborate on recruiting efforts and support teams through growth
Monitor new hire experience from onboarding though off-boarding for all employees (FTE, vendors, and flex project-based workers).
Lead ongoing program improvement initiatives
Provide frequent updates on ASG HR-related policy and procedures
Partner with Managed Services leadership to ensure Resource Management strategies are aligned and optimized
Act as an escalation point for all stakeholders as it relates to issues with ASG onsite personnel performance, troubleshoot issues, and provide win-win solutions and recommendations.
Ensure new hires have clearly documented job descriptions, 90-day plans, and understand their roles and key factors for success
Qualifications:
8-15 years of relevant experience in a resource or creative operations management role within a creative or media production organization
3+ years of management experience
Business Degree or equivalent experience
Content, Video, or Event Production experience a plus
Agency experience a plus
Skills & Abilities:
Extraordinary writing, communication, and presentation skills
Leadership, service management, personnel management
Process development, workload balancing, schedule balancing.
Excellent client services skills with the ability to adapt to program changes
Google Apps, (docs, sheets, presentations, calendar, mail, drive, etc)
Exceptional program management and organizational skills - especially in coordinating meetings and follow-ups with global stakeholders across multiple time zones and disciplines
Broad service and solution-oriented mindset with the ability to grasp all aspects of competing initiatives
Ability to multitask and manage multiple improvement initiatives alongside ongoing operations
You feel comfortable working in a dynamic and fluid environment and are able to understand complex project and program requirements and recognize potential risks and dependencies relevant to resourcing
You are a curious, flexible problem-solver
You are also fair, kind, collaborative and a trusted confidant of confidential and sensitive information.
You possess extraordinary communication and social skills
The role requires a high level of patience, diplomacy and fortitude and a strong voice in a fast-moving environment.
You have a dream to work in a creative, dynamic, and challenging work environment.

Keywords: ClientMind Recruiting Inc. Founded in 2012, Visalia , Creative Resource Manager, Advertising , Stratford, California

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