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Salesforce BSA/Admin

Company: Juniper Networks
Location: Stratford
Posted on: November 16, 2021

Job Description:

About the Position:

The Salesforce Business Systems Analyst/Administrator reports to the Senior Manager of SFDC Strategy & Innovation within WW GTM Sales Operations and collaborates with cross-functional business partners to understand business processes, business requirements for Salesforce.com projects (including Tableau CRM), initiatives, and integrations. In addition, the successful candidate will possess admin knowledge of Salesforce.com.

Key Responsibilities:

  • Responsible for the execution of the day-to-day configuration, support, maintenance, and improvement of our CRM platform, working with IT to deploy production changes
  • Hands on configuration of new and existing Salesforce.com features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages
  • Create BRDs and user stories to support GTM initiatives
  • Collaborate with business stakeholders to ensure enhancements and projects are prioritized, feasible, developed, tested, deployed, and communicated as scheduled
  • Focus on user efficiencies, solving business/customer issues, invent creative solutions, and ensure data accuracy across the system
  • Create post go-live collateral as needed (i.e. training documents, communication) and deliver end-user training
  • Collaborate with IT, System Integrators, within Sales Operations and other teams within Juniper to resolve gaps or implement improvements
  • Interested in learning or have experience in building Tableau CRM Dashboards from existing datasets

    Required Skills/Experience:
    • Knowledge of Sales and Marketing business processes
    • Able to review, analyze and document processes, identify gaps and solutions, analyze data and draw conclusions
    • Manage technical and non-technical business stakeholders' expectations
    • Excellent written and verbal communication skills at all levels within the organization
    • Proven project management skills, managing timeline, scope, and cost/resources; call out risks and provide project status to all stakeholders; the ability to collaborate to work towards project goals
    • Understand Salesforce.com capabilities, App Integration, Tableau CRM, CPQ, PRM
    • Experience using Salesforce data tools (i.e. Data Loader)
    • Minimum of 3 years experience as a Business Systems Analyst, preferably in Sales Operations
    • Minimum of 3 years experience as a Salesforce.com Admin
    • Proficient with Excel, PowerPoint, Word
    • Enjoys working as a team or independently in a dynamic and fast-paced environment
      As Juniper is a US Federal Contractor, proof of completed COVID-19 vaccination is required for all U.S. employees. Juniper will consider accommodations for medical conditions or religious reasons on an individualized basis.

Keywords: Juniper Networks, Visalia , Salesforce BSA/Admin, Administration, Clerical , Stratford, California

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