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Front Desk / Receptionist

Company: Lags Spine and Sportcare Medical Centers Inc
Location: Visalia
Posted on: May 6, 2021

Job Description:

We have an immediate opening for a medical receptionist. We are looking for an individual who is confident and capable to handle the front desk in a professional manner. Our patients are suffering from pain and may not always be friendly, so we need someone who can be empathetic and professional with all of our visitors. Our front desk provides customer service and secretarial support, including patient scheduling, appointments, confidential records, prepping patient charts, and filing. The receptionist is also responsible for the efficient operation of the front office. Must be bilingual Spanish and have excellent interpersonal and organizational skills. Responsibilities:

  • Greeting, acknowledging and directing everyone who comes in the clinic, in a welcoming manner while being sensitive to each patient's circumstances, needs and fears
  • Checking in the patients, including assisting in filling out all required forms and insurance information so billing is completed and accurate
  • Collecting co-pays at appointment time
  • Answering telephones and scheduling appointments
  • Make follow up appointment when patients leave and follow up with cancellations and no shows
  • Screening incoming calls and routine calls; taking detailed messages such as patients name, date of birth, pharmacy name and number along with medications name, before forwarding to clinical staff and doctors
  • Check fax machine and distributing faxes accordingly
  • Maintaining and requesting supplies needed We offer our employees a comprehensive benefits package that includes medical, dental, vision. Employer paid life insurance, PTO, 10 Paid Holidays and 401K. Work life balance with a five day work week, no nights, evenings or weekends. LAGS Medical Centers is a pain management group operating throughout California's Central Coast and Central Valley regions. Our 20+ year history has made us a leader in Pain Management. We have over 20 locations and 7 surgical centers to service our patients.OUR MISSIONImproving our patients' quality of life by reducing pain and restoring function using the latest evidence-based, minimally-invasive, interventional treatments.

    Front Desk in a Medical Office or Medical Reception experience is preferred
    • High School Graduate
    • Bi-Lingual Spanish required
    • Able to handle difficult patients in a professional caring way, without getting frustrated
    • Excellent telephone and customer service skills
    • Ability to multi-task and handle extremely busy phones
    • Basic knowledge of patient accounting and insurance systems
    • Data entry and basic computer skills such as Excel, Word, and Outlook
    • Must be able to adapt quickly to office routine and to work with frequent interruptions
    • Must be flexible to travel to other Lags clinics if needed
    • Knowledge in medical terminology and protocol preferred
    • Knowledge of patients' rights and medical-legal aspects for release of information (I.e., HIPAA guidelines)
    • Must pay attention to detail, stay organized, be flexible and have good communication skills

Keywords: Lags Spine and Sportcare Medical Centers Inc, Visalia , Front Desk / Receptionist, Administration, Clerical , Visalia, California

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