Partner Success Manager

Company: Fresno First Bank
Location: Fresno
Posted on: January 1, 2026

Job Description:

First Fidelity Bank, a prestigious family-owned institution known for its tailored banking solutions and a commitment to trust and service excellence, is seeking a Partner Success Manager to join our dynamic team. In this role, you will be pivotal in nurturing and growing our strategic partnerships, ensuring optimal partner satisfaction and performance. Your efforts will directly contribute to our mission of delivering exceptional financial services by strengthening our collaboration across various financial sectors. Develop and maintain strong relationships with banking, insurance, and investment partners. Implement strategies that enhance partner performance, align with our core values, and achieve mutual goals. Regularly assess partner needs and expectations, and coordinate with internal teams to ensure delivery of excellent service solutions. Manage and resolve partner issues effectively, ensuring a seamless experience. Drive the onboarding process of new partners, providing training and support as needed. Prepare and present performance reports to management, providing insights and action plans. Negotiate and renew contracts, ensuring alignment with both parties' objectives and compliance with regulatory standards. Strong relationship management and negotiation skills Excellent communication and interpersonal abilities Strategic thinking and analytical skills Proficient in CRM software and MS Office Knowledge of banking and financial services industry regulations Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Certified Financial Services Auditor (CFSA) Certified Partnership Specialist (CPS) preferred

Keywords: Fresno First Bank, Visalia , Partner Success Manager, Accounting, Auditing , Fresno, California